OUR MISSION & PURPOSE
What does the Transit Experience Group do? We...
- Analyze, design, develop, and implement learning solutions, including but not limited to: Web-based Training, Virtual Instructor-Led Training, Learning Labs, Simulations, Virtual Environments, ADA Compliance, and other Employee & Rider Experience Support web-based solutions.
- Create course content, facilitator guides, manuals, test criteria, reference materials, and learning aids for training classes.
- Identify expected outcomes for courses and monitor to ensure achievement of outcomes.
- Partner with stakeholders to determine training needs.
- Review materials for quality control to keep learning information interactive and update materials according to industry standards.
- Review stakeholders’ needs, design strategic approaches for implementation of eLearning solutions, and validate with stakeholders and Training and Workforce Development (TWD) leadership.
- Use the Learning Management System (LMS) to develop learning initiatives and training programs that align with the agency’s workforce development plan
- Produce and distribute training programs and learner reports via the LMS system that meet regulatory requirements and stakeholder needs.
- Use instructional technology to develop training programs and to enhance learning initiatives as appropriate
- Conduct train-the-trainer sessions and develop training aids to support internal customers.
- Ensures the scheduling and quality of approved courses.
- Serve as TWD liaison with IT. Identify all technology needs in the field to effectively roll out a wide e-learning program and LMS system.
- Evaluate vendors/external training courses and recommend acquisition of the same to supplement agency-wide training programs.
- Secure, confirm, and hire approved vendors and manage logistics and communications.
- Maintain and participate in web-based learning organizations/communities, share best practices with TWD team members, and implement online industry best practices where appropriate.
- Conduct peer-to-peer design workshops to discuss and implement best practices.
- Conduct peer-to-peer project reviews and provide structured feedback.
- Complete peer proofreading to ensure accuracy and consistency of modules
- Assist the agency department in train-the-trainer sessions and observation audits.
- Develop and create special projects and prepare special reports.
The Mission is Simple
It is to bring modern User Experience Methodology to Public Transit to guarantee the rider has the best experience throughout their time in the hands of their agency, the operator is equipped to offer the highest level of customer experience possible while keeping safe and secure on the job.
How do we do this?
We work with transit agencies to train their operators and workers who come into frequent contact with riders and are often the face of the agency, to not only provide the best experience possible; but also to give the frontline transit worker the skills to safely navigate the customer experience and ensuring it's inclusive for ALL users which can at times be very challenging and require specialized skills to not only create a safe environment for passengers but also for the transit worker!
It sounds simple enough, right?
It isn't.
Now, if this area is not your area of expertise, don't worry.
It's ours.
Partners
